BROWSE ALPHABETICALLY
- General
- Are e•vents refundable?
- Are notes from the PowerPoint made available for each e•vent?
- Are these e•vents recorded and accessible after the live session?
- How long is a typical e•vent?
- If I registered for an e•vent, but was unable to attend, can I still see the presentation?
- In what time zone are the e•vent times displayed?
- Is there a CD available of each event?
- What is a coupon code and how do I get one?
- What is an e•vent package?
- What is an e•vent?
- What is the cost for an e•vent?
- Who are the e•vent speakers?
- Live e•vents
- How can I ask the speaker questions?
- I am logged in, but I do not hear any sound. What do I do?
- I’ve input my Registration ID and the E•vent Password and clicked Join, but WebEx is not letting me join the e•vent. My computer is stuck at a page that says “E•vent in Progress. Do not close window,” but nothing is happening. What do I do?
- I'm being asked to run/install software when I log in-is this safe?
- The video of the speaker is extremely slow. Is there anything I can do?
- What do I do if I experience technology problems while viewing a live e•vent?
- What is the best internet browser to use?
- Recordings
- Registration
- How do I know when registration will open for a particular e•vent?
- How do I register for an e•vent?
- Is my username and password for my @home e•vents account the same as my HSLDA member ID?
- My E•vent Password is not working. What do I do?
- What if I did not receive an email with my login information for an e•vent?
- Technical Information
- Are e•vents compatible with Macs?
- I have a slow internet connection. Can I still access the e•vents?
- I'm having trouble watching recorded e•vents on my Mac, and I've tried using updated versions of Safari and Firefox. How do I fix this?
- Is there any way that I can test my computer before an e•vent to check for compatibility?
- What are the technological requirements for the e•vents?
I want to thank HSLDA for taking the time to provide this information and the opportunity to have questions answered.—Tamara, MO
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FAQs
Confused about any aspect of @home e•vents? You’re in the right place! This page is designed to help clarify the most common areas of confusion. Simply click on a category in the left column to access FAQs. Maybe we can answer one of your questions. Perhaps more than one! If not, we’d love to provide an answer that satisfies you, so please contact us at Athome@hslda.org or (540) 338-8284.
Q. I’ve input my Registration ID and the E•vent Password and clicked Join, but WebEx is not letting me join the e•vent. My computer is stuck at a page that says “E•vent in Progress. Do not close window,” but nothing is happening. What do I do?
Answer.
Make sure you are on a WebEx-compatible browser such as Internet Explorer (recommended), Mozilla, or Firefox. You may have to load a few items for the e•vent to successfully play on your computer.
Since you have reached the plain white page that says “Event in progress, Do not close this window, Refresh this web page, etc…” you have successfully made it as far as setting up the e•vent on your computer. If the event had trouble or fails to load, chances are this is related to your internet speed. Sometimes, even with a high-speed internet connection, buffering lags occur. The platform we use to host e•vents requires a large amount of bandwidth.
If you are using a wireless internet connection, try plugging directly into the internet router using a cord. You may also try using another browser.
If you are unable to connect with the e•vent, you can wait and view the recording of the e•vent. All of our e•vents are available to view at your convenience within two to three business days following the live session. To view a recorded session, wait two to three business days after the live e•vent, log into your account, click on the Purchase History tab, and select your e•vent recording. You will have access to the recording for 30 days.
We are continually adding new speakers and new topics to our upcoming e•vents calendar. Keep up to date with the latest additions by subscribing to our email list.
